1.當您完成訂單時，系統會寄送「訂單成立通知信」到您的電子信箱，並附上「訂單編號」方便您查詢訂單。若因漏信問題未收到此「訂單成立通知信」，您可至COWA移動瀏覽頁面最下方的「訂單查詢」確認，點選以查詢訂單。

2.若您需要取消訂單，請您在未付款時，請至「聯絡我們」，分類選擇「取消訂單」，送出後網站管理員會將您的訂單刪除並另行通知。提醒您，若您已對訂單進行付款，甚至商品已出貨，皆無法為您取消訂單。(若您對商品有任何疑問，歡迎來信COWA客服信箱。)

3.若您的訂單狀態顯示為「未付款」，代表刷卡沒有成功，若您仍想完成購物，請先至【聯絡我們】向管理員留言取消訂單，再重新將商品加入購物車並盡速完成結帳！

What happened after placing orders?
▪ Once you have placed order, you will receive an e-mail acknowledgement with order number.
If you have not receive confirmation e-mail; you may check order status and track the parcel(s) in My Orders after logging in your account on our site.
You will be able to get an overview of your order history.

▪ Cancel orders
We are sorry if you’re not 100% satisfied with the item you received.
To cancel order:
a. Before payment: click “CONTACT US” choose “Cancel Order” we will cancel selected order automatically.
b. For completed order with payment : Please contact us via e-mail cowa.boutique@cowanature.com.tw

▪ If order status shows “unpaid” means the payment has not been accepted.
To complete order, please contact us via e-mail cowa.boutique@cowanature.com.tw to re-order, we will get back to you within 24hrs.

1.本公司購物金額滿5000元，能夠享免運費之優惠。

2.本公司宅配運送地點僅限於台灣本島，有本島以外的送貨地點需求，歡迎來信COWA客服信箱。

3.商品將於7個工作天內（不含例假日）運送至指定地點。

4. 訂單作業 :

每週一~週五10:00~18:00為營業日 ,受理訂單處理及寄送 , 週休及國定假日則順延訂單作業

Shipment and Order Processing
▪ Free shipping on orders over NT$5,000
▪ COWA offers domestic shipping only; however, for other countries, regions please contact us via email cowa.boutique@cowanature.com.tw
▪ Shipments take 7 business days to arrive.

▪ All orders will be taken from Mon – Fri  10AM~6PM,  orders during weekend and public holiday will be delayed to the immediately working day. 

本公司將使用手開發票的方式為您服務。

How do I receive receipt?

Receipt will be sent manually with items.

COWA依消保法之規定，為消費者提供部份商品七天免費鑑賞期(含例假日)的服務。
您在本購物網站上購物，在接到到貨商品的七日內，可不需任何理由退貨。
（詳情請見「退換貨資訊」）

Returns & Exchange
We are sorry if you’re not 100% satisfied with the items you received, and we gladly accept returns within 7days of receipt for most items with new condition.
For more information, please check the Returns & Exchange policy.

1.若試穿衣物類(ex.皮衣…)、鞋類(ex.拖鞋、皮鞋…)等，如因拉扯損壞變形之商品，或沾上髒汙、洗滌過之商品，因有個人衛生疑慮，均不接受退貨。

2.有標示不接受退貨的特賣商品，或標示「拆封後即無法退貨」進口類商品，不接受退換，但若為商品本身或運送過程中所造成的瑕疵，則不在此限。

3.商品經拆封後且經過組裝完成者，視為已使用不接受退換。

Items does not require to 7 days return policy
▪ We do not accept a returned item that’s worn, damaged, washed, in any way. E.g. clothing (leather jacket); footwear
▪ If items comes with a security tag or sealed tags this must be left on.
▪ We recommend that you return items in its original packaging to ensure the necessary protection when in transit.

特別提醒您，為防堵詐騙集團案件，如接獲不明電話或簡訊通知要求提供或核對帳戶資料，並告知您因設定錯誤需重新進行付款作業，請立即掛斷電話後，撥打警政署防詐騙專線：165求證，以確保您的權益。

Fraud policy
As fraud becomes more prevalent in today’s business, if you receive unknown phone calls or messages asking to confirm/ reset your account information, please ignore all of messages. Please dial number 165 to confirm and secure your privacy.

一、請確認您的購買資訊，選擇信用卡付款方式，正確填寫卡號資料。
二、會員→提醒您！若您從未設定過交易密碼，我們將預設您的交易密碼為初始登入密碼。
非會員→輸入簡訊驗證碼，請在10分鐘內完成驗證。
三、付款成功，訂單成立。

※詳情請見 綠界科技消費者付款相關說明。

注意事項：
1. 完成信用卡付款時，您可以點選「訂單查詢」查看付款狀態是否為「已付款」，來確定是否付款成功。

ONLINE Payment – For VISA, MASTERCARD, JBC and China Union Pay
▪ Confirm your order information, include your payment methods and correct car number.
▪ For members who have not set your password yet, you will be using a default password.
For guests, you will be receiving verification code, please confirm it within 10minutes.
▪ Payment success, orders complete
※For more information, please check ECPAY payment policy.
Please Note
▪ To ensure payment status has been complete Click on “My Order”.

一、請確認您的購買資訊，選擇信用卡分期付款方式，正確填寫卡號資料。
二、會員→提醒您！若您從未設定過交易密碼，我們將預設您的交易密碼為初始登入密碼。
非會員→輸入簡訊驗證碼，請在10分鐘內完成驗證。
三、付款成功，訂單成立。

Interest-free installment plan
▪ Confirm your order information, include your payment methods and correct car number.
▪ For members who have not set your password yet, you will be using a default password.
For guess, you will be receiving verification code, please confirm it within 10minutes.
▪ Payment success, orders complete
※ For interest-free installment plan please check with ECPAY

一、請確認您的購買資訊，選擇ATM櫃員機付款方式及欲使用的付款銀行。
二、訂單成立，請將「ATM繳款帳號」記下並前往實體ATM或臨櫃進行繳款。

注意事項：
1. 虛擬帳號的繳費期限為3天，請務必於期限內進行繳款。
例：08/15的20:15分購買商品，繳費期限為3天，表示08/18的23:59分前您必須前往繳費。
2. 轉帳成功後，系統將於成功後的1至2個小時，發送繳款成功通知。
3. 若您在這段時間內未收到「繳款成功通知」，請於上班時間來電或通報客服cowa.boutique@cowanature.com.tw。
4. 晚上 12 點至凌晨 1 點之間為銀行固定維護時間，如於此期間進行轉帳，將於凌晨 1 點後入帳。
5. 使用ATM櫃員機，請選擇「轉帳/轉出」功能；若使用第一銀行ATM櫃員機，請選擇「繳費」按鈕。
6. 單筆收款上限30,000元。

ATM transfer
▪ Complete your order information, choose ATM transfer as payment method and select preferred bank.
▪ Soon as your order complete, please note down the given virtual account number to make the payment.
Please Note
a. The payment should be complete within three days, as Virtual account will be only valid for three days;
E.g. order submit on 15th of AUG at 20:15，payment should be transfer by 18th of AUG at 23:59.
b. Payment acknowledgment should be send within 2hous after by e-mail.
c. If e-mail has not been sent within 2hours time, please contact us via cowa.boutique@cowanature.com.tw
d. Transfer between 12 – 1AM will be required after 1AM.
e. Maximum amount of ATM transfer per payment is NT$30,000.

一、
1. 請確認您的購買資訊，選擇網路ATM付款方式。
2. 選擇您要使用的付款銀行，確認送出後，頁面會跳出提示視窗 「提醒您，將跳轉至銀行頁面進行後續付款」。

二、
直接進入網路ATM登入頁面。請輸入晶片卡密碼，按下「確定」鍵，即可進行轉帳交易。
交易成功，頁面跳出交易成功訊息，表示您的付款已成功，訂單成立

注意事項：
1. 單筆收款上限30,000元。
2. 如無法開啟網頁，請嘗試使用 IE 瀏覽器來進行網路ATM付款。

WEB ATM Transfer
▪ Complete your order information, choose WEB ATM transfer as payment method and.
▪ Select a preferred bank, system will transfer you to online payment page directly.
▪ Provide PIN number and click YES to continue the process.
▪ once the transaction succeed, an order complete message will be shown on the page.
Please note
a. Maximum amount of ATM transfer is NT$30,000 per payment.
b. If webpage is not working rightly, use Internet Explorer to complete the transaction.

一、請確認您的購買資訊，選擇超商條碼付款方式。
二、訂單成立，網頁顯示「便利商店繳費電子帳單」請列印此頁，並攜至四大超商繳款即可。

注意事項：
1. 本繳費資訊請以雷射印表機列印。
2. 條碼入帳時間為3-5個工作日，若您超過入帳時間未收到通知，請與綠界科技聯繫。
3. 繳費成功後，系統將發送「付款成功資訊」至您的E-mail信箱。
4. 超商條碼的繳費期限為7天，請務必於期限內繳費。
例：08/01的20:15分購買商品，繳費期限為7天，表示08/08的20:15分前您必須前往繳費。
5. 超商店員不會在結帳時另收手續費。
6. 單筆收款上限20,000元。

Barcode payment [for 7-11, FamilyMart, OK convenient stores]
▪ Confirm order information; choose Barcode payment system as paying methods.
▪ Print out ‘’Barcode scans’’ to any convenient stores to proceed the payment.
Please note
a. Please note that Barcode scan should be clean and clear.
b. Transfer will be require within 3-5 business days, if you have not receive any confirmation messages, please contact with ECPAY.
c. Once the payment succeeds, system will confirm via e-mail automatically.
d. Barcode scans only valid for 7days; payment should be done within 7days.
e. You will not be charge additional fee as you pay via barcode scans.
f. Maximum amount of Barcode payment system is NT$20,000 per payment.

一、請確認您的購買資訊，選擇超商代碼付款方式。
二、訂單成立，請將「超商繳款代碼」記下並前往超商繳款即可。

注意事項：
1. 超商代碼的繳費期限為7天，請務必於期限內進行繳款。
例：08/01的20:15分購買商品，繳費期限為7天，表示08/08的20:15分前您必須前往繳費。
2. 超商店員不會在結帳時另收手續費。
3. 單筆收款上限20,000元。

CODE Payment
▪ Confirm order information; choose Code payment as paying methods.
▪ Once order has been made, note down the CODE to make the payment.
Please Note
a. The exact CODE only valid for 7days, payment should be done within day’s period.
b. You will not be charge additional fee as you pay via CODE Payment
c. Maximum amount of Code payment system is NT$20,000 per payment.